About Tribe AI:
At Tribe, we’re on a mission to help enterprises realize the value of AI for their business. Today, every large enterprise wants to use AI to transform its business, but they often lack the capabilities to do so. At Tribe, we see this gap as our opportunity.
Tribe is an AI-native services company that helps enterprises build best-in-class AI products that matter for their business. One of the unique aspects of Delivery at Tribe is that we staff our projects from a network of 600+ specialized AI engineers and product builders, rather than a traditional W2 workforce. This approach allows us to tap into a pool of top-tier talent from leading Tech companies, and build teams specifically for the needs of each project. By avoiding the constraints of a traditional bench model, we ensure differentiated customer outcomes with a model that can scale up with market demand.
About the Role:
We’re looking for a strategic and innovative leader to join as our Head of Delivery. This role will be responsible for overseeing the end-to-end delivery of AI projects, ensuring they are completed on time, within scope, and to the highest standards. You will play a key role in defining what Delivery means Tribe AI, building the competency, process and team that optimizes for customer outcomes and our unique consulting model.
The Head of Delivery will be client-facing and work closely with project teams, sales, and leadership to align delivery with Tribe’s mission and philosophy. This is a unique opportunity to shape what Delivery means across AI application development, workflow automation, AI strategy engagements and workshops.
Key Responsibilities:
- Strategic Delivery Leadership:
- Develop and lead a robust delivery framework that aligns with Tribe’s unique consulting model and consistently drives value for clients.
- Be part of the in-house core team responsible for optimizing the delivery approach while partnering closely with project leads and sales teams at each step.
- Project and Program Oversight:
- Oversee multiple projects from initiation to completion, ensuring alignment with organizational goals and client expectations.
- Ensure clear communication of customer value and ROI to ensure account retention and expansion.
- Resource Allocation:
- Effectively manage project resources (contractor workforce) to optimize project outcomes.
- Manage project margin targets and budgets effectively, ensuring company financial health in addition to project outcomes.
- Client Relationship Management:
- Serve as a key point of escalation for customers, ensuring swift resolution of any challenges.
- Maintain strong executive customer relationships and identify opportunities for account expansion within Tier 1 accounts.
- Contracting and Statement of Work (SOW) Expertise:
- Clear understanding of services contracting and SOW development.
- Ensure smooth handoff processes between sales and delivery teams.
- Quality Assurance:
- Implement and monitor quality control processes to ensure all deliverables meet or exceed established standards.
- Establish and track key performance indicators (KPIs) to assess project performance and team productivity.
- Cross-Functional Collaboration:
- Collaborate with various departments, including sales, marketing, staffing, and engineering, to ensure seamless project delivery.
- Familiarity with Product Management:
- Apply a product management lens to AI delivery projects, ensuring alignment with strategic objectives and end-user needs.
About You:
- Experience: 5+ years of consulting and engagement management experience with a proven track record of managing large-scale delivery teams.
- Leadership: Strong leadership and team management abilities.
- Skills:
- Excellent at operations with strong client relationship management skills.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple projects simultaneously.
- Analytical and product thinker.
- Adaptability to dynamic and innovative environments.
- Commitment to continuous improvement and excellence.
- A creative problem solver, who brings depth of experience and openness to new approaches.
Why Join Us:
- Innovative Model: future proof our unique delivery model for scale as we grow to meet customer demand by implementing robust processes, leveraging advanced tools, and drawing from a robust network of specialized AI talent.
- Collaboration and Creativity: Join a team that values adaptability, creativity, and innovation. Bring your experience, but also your curiosity and drive to solve new problems.
- Opportunity to Build: Help shape how delivery operates at Tribe AI and play a critical role in building out our team and processes.
- AI Exposure: Work on diverse, cutting-edge AI projects that push the boundaries of what's possible.
- Brilliant Technologists: Learn from and with a team of technical experts who are passionate about AI innovation.
- Pace of Learning and Growth: Experience rapid growth and learning opportunities in a fast-paced startup environment.
- Leadership Collaboration: Partner closely with the leadership team to shape the future of enterprise AI implementation alongside our leadership team.
- Culture: Be part of a culture that values excellence, innovation, and impact.
- Equity and Benefits: Competitive compensation packages, including equity and comprehensive benefits.
